Concierge: Jason Lamm
Age:79
Date of admission: 7/25/25
Date of discharge: 9/23/25
Admitted from: Mount Sinai BrooklynDischarged to: Home
Details of experience:
Willie, a 79-year-old Brooklyn native, came to The Chateau after experiencing a serious fall in his home. Living alone at the time, his knee gave out due to arthritis, causing him to fall and hit his head. The fall also triggered back pain, leaving Willie with limited mobility and in need of focused rehabilitation. His goal was to build up strength in his legs, regain stability, and return home with the confidence to live independently again.
Though he had never been to a rehab facility before, Willie was immediately struck by how welcoming and comfortable The Chateau felt. The atmosphere was relaxed, the staff members were friendly, and from day one, he felt he was in good hands. Jason, the concierge, gave him a warm welcome and made it a point to check in daily, ensuring that any needs—big or small—were promptly taken care of. That extra attention set the tone for the level of care Willie would experience throughout his stay.
In rehab, Willie worked closely with Melvin, who played a key role in his recovery. Beyond guiding him through exercises, Melvin took a genuine interest in Willie’s progress and well-being. He was consistently patient, supportive, and attentive to Willie’s physical and emotional needs. Their sessions were focused but personal, filled with encouragement and conversation that kept Willie motivated and engaged. That steady presence gave Willie the reassurance he needed to push forward each day and trust the process. “I can honestly say I had no complaints during my time here,” Willie shared. “The CNAs and nurses were always there when I needed them, and everyone treated me with real care and respect.”
Willie also found great value in the recreation program, led by Brooke, whose high energy and enthusiasm lifted the spirits of everyone around her. The daily activities were a welcome part of his routine, helping him stay mentally and emotionally balanced. One standout moment for Willie was an art class hosted by a visiting artist, where residents wore aprons and painted on real canvases. “It was incredible,” he shared. “We had aprons, canvases—the real deal. For a moment, I forgot I was in rehab. I was just a guy painting and enjoying life.” He credits these kinds of experiences for helping him maintain a positive outlook throughout his recovery.
Now preparing to return home, Willie feels stronger and more confident than when he arrived. Thanks to the support of the entire Chateau team—from the medical staff to the therapists and recreation leaders—he leaves with a renewed sense of independence and peace of mind. He expressed deep appreciation for everyone who played a role in his recovery and said he’s especially grateful for the personal care and commitment he received during his stay.