Case Study: The Chateau at Brooklyn Rehabilitation and Nursing Center – Q1 2025
Concierge Director: Yossi Mandelbaum
Patients Age: 71
Admission Date: 5/13/25
Admitted From: NYC South Brooklyn
Discharge Date: TBD
Discharged To: Home
Length of Stay: TBD
Reason for Stay: ulcer on left heel, wound care, diabetic
How did this patient hear about The Chateau at Brooklyn Rehabilitation & Nursing Center? A neighborhood friend recommended us, a previous employee
Details of experience:
At 71 years old, Stewart arrived at The Chateau after spending several intense weeks at South Brooklyn Hospital in New York City. He came with a clear medical goal: to begin treatment with a wound VAC and receive intensive clinical care to avoid the amputation of his left foot. From the moment he was brought into the lobby, Stewart was struck by the cleanliness, the fresh scent in the air, and the professional, welcoming atmosphere. He immediately knew he had made the right decision in choosing The Chateau for his recovery.
Within the first 24 hours, the medical team acted quickly and efficiently to provide Stewart with a wound VAC and begin antibiotics, both critical to saving Stewart’s foot. Thanks to the coordinated efforts of the doctors, nurses, and clinical staff, these two components laid the foundation for a successful recovery. Stewart credits this swift and skillful care with changing the trajectory of his health.
As he settled in, Stewart faced the challenge of regaining strength and balance. With the help of expert therapists and state-of-the-art rehabilitation equipment, he began making steady progress. Stewart also required dialysis three times a week, which he was able to receive on-site, an invaluable convenience that allowed for seamless, uninterrupted care. Having all his clinical needs met under one roof gave him confidence and peace of mind during his healing process. Stewart noted that every single person at The Chateau gives their heart and soul, and truly cares about the recovery process. As Stewart said, “The Chateau does it all, and makes sure you are informed and satisfied every step of the way.”
Stewart believed in the importance of caring for both mind and body. He deeply appreciated how The Chateau’s team supported not just his physical recovery but also his emotional and mental well-being. Highlights of his stay included the Friday Breakfast Club, where he enjoyed made-to-order omelets, and peaceful moments on the outdoor patio, listening to the calming sounds of the water fountain. Stewart fondly recalled the dedication of the concierge team. A special thank you to Jason and the Director of Concierge, Yossi. The concierge program ensured a luxury, five-star experience throughout his stay. He extended his gratitude to the entire staff—from nursing and dialysis to recreation and rehab—for their compassion, professionalism, and commitment. Stewart realized that this level of care is not something commonly found. In fact, he later referred friends and family members to The Chateau when they needed the highest quality care possible.
Today, Stewart continues to grow stronger and healthier. He often shares words of encouragement with others, reminding them that healing takes time and a positive mindset. As he puts it, “The mind is just as strong as the body—believe in your recovery, pray, and keep pushing forward.” All of us here at The Chateau are proud to have been part of Stewart’s journey and look forward to all that he continues to accomplish.